A report about wrongdoing made by a public official in New South Wales that meets the requirements of the Public Interest Disclosures Act 1994. PDF Complaint Management Guidelines - NSW Government A clear, formal, written statement by an individual staff member about another staff member or a work-related problem. NSW Health Pathology is committed to protecting any person who raises concerns about a breach of a Compliance Obligation from retaliation or reprisal. Complaints Management Policy Guide for the Complainant Version 2 - Updated 7 May 2018 . NSW Health policy documents 2. coordinate all parties included in a complaint, whether internal to DCS or separate organisations (except independent bodies within the DCS cluster), ensuring one source of truth and building trust in our services and processes. 2. 10,108 Complaints received 2021-22 (16.2% increase compared with 2020-21) 88.5% of resolutions that proceeded were resolved or partially resolved. inform the complainant as soon as possible of: our complaints process, including possibilities for internal and external reviews, the progress of their complaint and reasons for any delay. ethical, internal control, complaints management, Work Health and Safety, records management and policy frameworks Oversee and lead expert, timely, comprehensive and solutions-focused legal services and advice and facilitate legal solutions . Crimes Act (NSW) 1900 (NSW) Public Interest Disclosures Act, 1994 (NSW) State Records Act, 1998 . Complaints received via the NSW Minister for Health (a Ministerial) will be received, assessed, investigated and resolved by the Office of the Chief Executive, and forwarded to the CLO for . However, it is likely to include: anyone who lives, works, or invests in NSW, including businesses, are customers of DCS. PDF Complaints Procedure RTO Number 90198 - slhd.nsw.gov.au Commission is committed to protecting the health and safety of the NSW community through accessible and effective management of health care complaints. Please enable scripts and reload this page. On 5 September Create NSW's chief executive, Annette Pitman, told estimates: "There's only one conservation management plan that we have produced. g`$X/# L? %PDF-1.5 85 0 obj <>/Filter/FlateDecode/ID[<768ED3E10FCCB246AED483C9EFADE6F4>]/Index[58 46]/Info 57 0 R/Length 118/Prev 183411/Root 59 0 R/Size 104/Type/XRef/W[1 3 1]>>stream The office is located close to Central Station and is accessible by wheelchair. % All NSW Health organisations are to maintain a risk register which provides an accurate and complete record of risk assessment and management activities. Complaint Management Guidelines 2006. %PDF-1.6 % stream State Records NSW - Complaint Handling Policy 5 The contact information of the person making a complaint; Issues raised by the person making a complaint and the outcome/s they want; Any other relevant information; and Any additional support the person making a complaint requires. hWn9>((%m[u==]$MMC(RO 1193 0 obj <>stream The Greyhound Welfare and Integrity Commission, the Independent Pricing and Regulatory Tribunal, and the Information and Privacy Commission are exempt from this policy. This means we: If a matter concerns an immediate risk to safety or security the response will be immediate and will be escalated appropriately. implementing changes arising from individual complaints and from the analysis and evaluation of complaint data as directed by management.

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