The issuing agency may contact AA 25 Fun Things to Do in the Texas Hill Country, Blue Spring State Park: Year-Round Outdoor Fun. WHEN I MADE IT TO ONTARIO CA, I RECEIVED MY SUITCASE AND IT WAS DAMAGED. How to reach airline customer service quickly - The Points Guy Missing items Mishandling of items Delayed or damaged baggage Contact us For more help with your bags, fill out the contact form. Phoenix, AZ 85034 Fax: 800-892-3447 International Fax: 480-693-2759 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Editors note: This post has been updated with new information. Most claim forms will ask you to list everything that was in the bag, including purchase dates and even original receipts for items over a certain dollar amount. flight was cancelled due to recognized circumstances, we will do our What about damage to the wheels, handles, or straps of baggage? . Still desperate to find her bag, have tried everything, really wish someone had a phone number to the warehouse where they send these bags. Im an American Airlines Platinum elite flyer. On arriving in Zurich, my bag never made it. submit a request via BSP link). Disasters, AAdvantage, Reservations, Baggage, Some posts on this site contain affiliate links, meaning if you book or buy something through one of these links, we may earn a small commission (at no extra cost to you). United will consider the bag "lost" after . Wrapping Up. File reference / bag tag number . American Airlines | San Jos Mineta International Airport If your bag is truly lost, your chances of finding your lost baggage after 30 days will be less. Unfortunately, theres still very little recourse for passengers. If you bought your ticket from a travel agent, you must send your refund request to them. documentation supporting your request to the address below. They will surely provide the best guidance. Therefore, we recommend taking a quick look at other carousels to see if the bag somehow beat you there. Delayed or lost baggage, booking cancellations, problems with getting a refund, excessive fees or charges, etc. In order to be able to apply for that full $3800 in lost baggage you need to have the date of purchase as well as receipt for every item over $100 or it will not be considered for compensations. Receive 1 Free Night Award every year after your Card renewal month. The minute you check that bag, youre opening yourself up to lost or delayed baggage problems. 4. The specific procedures for making lost or damaged baggage claims will be provided to you at the time a claim is filed. American Airlines and American Eagle will reimburse up to $3,800 per ticketed domestic customer for lost or damaged checked baggage, subject to claim verification. :)). Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. On the AS website for list bags it says my bag has been matched with my bag label but nothing else. :)). So yes, I probably fared much better than some victims of airline lost luggage. Get them looking for your bag. Via mail to the American Airlines Passenger Refunds department at: American Airlines Attention: Passenger Refunds 4000 E. Sky Harbor Blvd. Secure .gov websites use HTTPS Obviously, my bag couldnt be in three countries on two different continents at the same time. Tickets included in the Customer Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. American Airlines +1-972-425-2465 DFW Lost and Found +1-972-973-4420 DFW Airport Valet +1-972-574-2400 Emergency Car Service +1-972-973-3112 Employee Parking Office +1- (972) 973 4840 FBI Criminal Hotline +1-972-559-5000 Ground Transportation +1-972-973-4060 Noise Complaint Hotline +1- (972) 973 3192 Parking Rate Information +1- (972) 973 7275 Im confused who to contact? With comments or service suggestions on a trip Traveling is stressful enough and if your bags dont arrive, that only ups the anxiety levels. In the end, it all worked out, and their luggage was waiting for them in a back room at HAV when they finally arrived. I am stationed at Leiria, 101.4kl from Lisbon. Airlines are free to pay more than the limit, but are not required to do so. Be sure to double-check your airline's policy for delayed bags, some of which are outlined below: The agent with whom you file the missing bag report should be able to provide you with the guidelines for the given carrier, including whether or not youre eligible for a refund of any checked baggage fee you paid. Fortunately, they arrived roughly 30 hours later; they were put on the next days flight from LAX to SYD, before being transferred to a Virgin Australia flight and driven to our hotel. Charges, Customer Service Plan & Flight Fully or partially unused refundable tickets may be submitted . You can find the contact details in this blog or on the official website of the airline. A graphic of Wallethub's 2023 airline ranking. Here you can find a handy guide to reporting for American Airlines missing Baggage: You can check the tracking status of your AA bag yourself and see if theres an update on your lost luggage complaint with the American Airlines track baggage system. THIS IS NOT THE FIRST TIME I RECEIVED MY LUGGAGE FROM AMERICAN AIRLINE DAMAGED. Connect with an American Airlines customer service representative to request your refund. Eventually, American Airlines surpassed Southwest Airlines in lost baggage. options: 1. Reservations, Baggage or Customer Services, click on a link for more Be sure to have all of your information handy, including record locator number, flight number, and description of your bag (including color, shape, size, manufacturer, and any distinguishing characteristics). American Airlines. Once you find that the airline has mishandled your luggage, you should immediately report it. Dont rely on the airline to plan your connection for you. Southwest Airlines . This is all to say that when your bag doesnt appear at baggage claim, chances are it's temporarily lost and will eventually be returned.

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